Methods

Define, Measure, Analyse, Improve, Control. Five stages to solve a problem for good — provided you use the right tool at the right time.

Four recognised methods, one shared logic: understand before acting. What changes is the level of formality and the context in which they are used.

Protecting the customer is not enough. 8D was designed to go all the way: find the real cause, remove it and prevent it from coming back.